Privacy Policy — 7eleven888

Introduction

This Privacy Policy ("Policy") describes how 7eleven888 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "User", "Member") who access or use the 7eleven888 website located at 7eleven888.cam and any related services, features, promotions, or customer support channels provided therein.

7eleven888 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read, understood, and accepted the practices described in this Policy.

This Policy should be read in conjunction with our Terms and Conditions, which govern the overall use of the 7eleven888 Platform and are incorporated into this Policy by reference. If you have any questions about how we handle your personal data, please contact us using the details provided in Section 14 of this Policy.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

Data We Collect

7eleven888 collects personal data in the following circumstances and categories. We collect only what is necessary to provide our services effectively and securely.

3.1 Registration Data

When you create a 7eleven888 account, we collect:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Email address
• Mobile phone number
• Username and encrypted password
• Residential address (city and country level; full address may be required for KYC)

3.2 Identity Verification (KYC) Data

To activate withdrawal privileges and comply with our anti-money laundering obligations, we may collect:

• Copy of government-issued photo identification (e.g., MyKad, Passport)
• Selfie photograph holding the identification document
• Proof of address (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of e-wallet account registered in your name)

3.3 Financial Transaction Data

When you make deposits or withdrawals, we record:

• Payment method type (e.g., Touch 'n Go eWallet, Maybank FPX, USDT TRC20)
• Transaction amounts in MYR or cryptocurrency equivalent
• Transaction timestamps and reference identifiers
• Partial account numbers or wallet identifiers (we do not store full payment credentials)

3.4 Technical & Usage Data

We automatically collect certain technical information when you access the Platform:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation patterns
• Game history, bet amounts, and session timestamps (for responsible gambling monitoring and dispute resolution)

3.5 Communications Data

If you contact our customer support team, we retain records of the communication, including the content of live chat conversations, email correspondence, and any attachments submitted for the purpose of resolving your enquiry or complaint.

How We Use Your Data

7eleven888 processes your personal data for the following purposes:

Legal Basis for Processing

7eleven888 processes your personal data on the following legal grounds, as applicable to each processing activity:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms and Conditions — including account management, payment processing, and dispute resolution.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and record-keeping obligations.
• Legitimate Interests: Processing carried out in pursuit of 7eleven888's legitimate business interests — including fraud detection, platform security, and responsible gambling monitoring — provided such interests do not override your fundamental rights.
• Consent: Processing carried out only where you have provided freely given, specific, and informed consent — most notably for the receipt of marketing communications. You may withdraw consent at any time without affecting the legality of prior processing.

Data Sharing & Disclosure

7eleven888 does not sell or rent your personal data to any third party for commercial purposes. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment Processors: To facilitate deposit and withdrawal transactions via your chosen payment method (e.g., Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, FPX, USDT providers).
• KYC & Identity Verification Providers: Third-party services that assist in verifying your identity and age in compliance with our regulatory obligations.
• Fraud Detection & Risk Management Providers: Specialist providers that help us detect suspicious activity, prevent money laundering, and protect the integrity of our platform.
• Technology & Infrastructure Providers: Cloud hosting, database management, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or legitimate regulatory request, we may disclose personal data to the relevant authorities without prior notice to you.
• Analytics Providers: Anonymised, aggregated usage data may be shared with analytics partners to improve platform performance. No personally identifiable information is shared in this context.

Data Retention

7eleven888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention principles are as follows:

• Active Account Data: Retained for the duration of your account's active status plus a minimum period thereafter to allow for the resolution of any outstanding disputes or regulatory enquiries.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction in compliance with anti-money laundering record-keeping requirements.
• KYC Documents: Identity verification documents are retained for the period required by applicable law, typically five (5) years from account closure or the date of the last transaction.
• Customer Support Records: Communications with our support team are retained for up to three (3) years from the date of the interaction.
• Marketing Consent Records: Records of your marketing consent are retained for the duration of our relationship and for a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in accordance with our internal data destruction procedures.

Data Security

7eleven888 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the 7eleven888 Platform is encrypted using industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols.
• Encryption at Rest: Sensitive data stored on our servers — including payment information and identity documents — is encrypted using strong cryptographic standards.
• Access Controls: Personal data is accessible only to authorised personnel with a demonstrable business need. All staff with access to personal data are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): 2FA is available to all Members as an additional layer of account security and is strongly recommended.
• Regular Security Audits: Our platform and data infrastructure undergo periodic security assessments and penetration testing by qualified third-party specialists.
• Incident Response: In the unlikely event of a data breach that poses a risk to your rights and interests, we will notify affected individuals and relevant authorities within the timeframes required by applicable law.

Cookies & Tracking Technologies

The 7eleven888 Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and gather anonymised usage analytics. Below is an overview of the types of cookies we use:

You may manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair certain Platform functions, including login persistence. Blocking all cookies does not affect 7eleven888's right to process personal data collected through other lawful means.

Your Rights

As a data subject whose personal information is processed by 7eleven888, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details set out in Section 14.

• Right of Access: You may request a copy of all personal data we hold about you, together with information on how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we temporarily limit the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format, to the extent technically feasible.
• Right to Object: You may object to the processing of your personal data where such processing is based on our legitimate interests or for direct marketing purposes. We will honour opt-out requests for marketing communications promptly.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further sixty (60) days with prior written notice. We reserve the right to decline requests that are manifestly unfounded, excessive, or incompatible with our legal obligations.

Minors & Age Restriction

The 7eleven888 Platform is strictly intended for use by adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under this age threshold. All registration attempts require confirmation of the applicant's date of birth, and KYC verification is required to unlock full platform privileges.

If we discover or have reasonable grounds to believe that personal data has been collected from a person under 21 years of age, we will take immediate steps to suspend the relevant account, delete the personal data concerned, and notify the appropriate authorities where required by law.

If you believe that a minor has registered on the Platform, please notify our customer support team immediately via live chat or by emailing us at the address provided in Section 14.

Third-Party Links

The 7eleven888 Platform may, from time to time, contain references or hyperlinks to third-party websites or services, including payment provider landing pages. 7eleven888 has no control over the content, privacy practices, or data handling policies of such third-party sites and accepts no responsibility for them.

We encourage you to review the privacy policies of any third-party sites you visit. The existence of a link from the 7eleven888 Platform to a third-party site does not constitute endorsement of that site's privacy practices.

Changes to This Policy

7eleven888 reserves the right to update, revise, or replace this Privacy Policy at any time. When material changes are made, we will endeavour to notify registered Members via the email address associated with their account or by displaying a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Policy will be revised to reflect the date of any substantive changes. Your continued use of the 7eleven888 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated practices described therein. If you do not agree to the revised Policy, you must stop using the Platform and request account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 7eleven888, please contact our dedicated privacy support team through any of the following channels:

For account closure requests, self-exclusion, or responsible gambling support, please visit our dedicated Responsible Gambling page for additional resources and contact channels specific to those matters.